Return & Refund Policy

At CS THEORY, we want you to be fully satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

Returns

We accept returns within 15 days of the delivery date, provided that:

-The product is unused

-The product is unopened

-The product is in its original packaging and condition

Returns that do not meet these requirements will not be accepted.

Non-Returnable Items

We cannot accept returns or issue refunds if:

-The product has been opened or used

-The item is damaged due to misuse or improper handling

-More than 15 days have passed since delivery

-The product was purchased from an unauthorized seller

-The item was marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

-Refunds will be issued to the original payment method

-Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Shipping costs are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We’ll replace the item at no cost to you or issue a refund if necessary.

How to Request a Return or Refund

Email us at info@cstheory.com with:

-Your order number

-A brief description of the issue

-Photos (if the item arrived damaged or defective)

Our team will respond as quickly as possible to resolve the issue.

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Terms & Conditions

Welcome to CS THEORY. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully.

Use of Our Website

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or guardian.

You agree not to use our products or services for any illegal or unauthorized purpose.

Product Information

We strive to display our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are error-free or complete.

CS THEORY reserves the right to modify or discontinue products at any time without notice.

Pricing & Payments

All prices are listed in USD unless otherwise stated.
We reserve the right to change prices at any time without notice.

We may refuse or cancel any order if fraud or unauthorized activity is suspected.

Intellectual Property

All content on this site — including logos, text, images, videos, and designs — is the property of CS THEORY and may not be copied, reproduced, or used without written permission.

Limitation of Liability

CS THEORY is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our products are intended for external use only. Always follow usage instructions and discontinue use if irritation occurs.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting.

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Shipping Policy

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods or launches, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• U.S. orders: 3–7 business days

• International orders: Varies by destination (typically 7–21 business days)

Shipping times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and are non-refundable.

Lost or Delayed Packages

CS THEORY is not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.

If a package is marked as delivered but not received, please contact your local carrier first. If you still need help, reach out to us at info@cstheory.com.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses.