Cancellation policy
Purchase Options Cancellation Policy
Some products on CS THEORY may be available as subscriptions, pre-orders, or limited purchase options. This policy explains how cancellations and changes work for each option.
Subscriptions
When you purchase a subscription, you agree to receive repeat deliveries based on the frequency and duration you select at checkout.
-Your payment method will be securely stored and automatically charged for each delivery.
-Some subscriptions may automatically renew at the end of their term unless canceled.
-You can cancel or modify your subscription at any time before the next billing cycle.
To manage or cancel your subscription:
-Use the link provided in your order confirmation email, or
-Contact us at info@cstheory.co for assistance.
Refunds and returns for subscription orders follow our Return & Refund Policy.
Pre-Orders
When you purchase a pre-order, you are buying a product that is not yet available or currently out of stock.
-We may collect full payment, partial payment, or store your payment method at checkout.
-Your order will be fulfilled once the product becomes available.
Cancellations:
-Pre-orders that have not yet shipped may be canceled for a full refund.
-Once a pre-order has shipped, it can no longer be canceled, but may be eligible for a return or refund under our Return & Refund Policy.
Try Before You Buy (if applicable)
If we offer a try-before-you-buy option:
-Your payment method will be authorized but not charged immediately.
-You will have a set trial period to decide whether to keep the product.
-If the product is not returned within the trial period, your payment method will be charged for the full amount.
Returned items must meet our return eligibility requirements.
Questions or Support
If you have questions about subscriptions, pre-orders, or cancellations, contact us at:
We’re happy to help.
Cancelling a standard (one-off) order
This section applies to normal one-time orders, not subscriptions.
Email info@cstheory.co as soon as possible with your order number. We can cancel an order at any point before it has been picked at our warehouse — in practice that usually means within a few hours of you placing it, and often less during business hours.
Once the order has been picked, packed or labelled we cannot recall it, and the carrier will not return it to us on request. If that has already happened, you are still covered: refuse the delivery, or contact us once it arrives and we will refund it under our Return & Refund Policy.
If we cancel before despatch, you receive a full refund including shipping. Allow 5-10 business days for it to appear, depending on your bank.
